Enjoy free standard shipping when you spend over $200 and ship within the United States.

Unfortunately, we do not ship internationally at this time. We can only accept orders within the United States and US territories.

Once your order has been confirmed and accepted by us, our warehouse team endeavors to process it as quickly as possible so it is ready for ship within 1 to 2 business days.

Any orders placed on weekends and public holidays will be processed the following business day.

Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.

The shipping date of your order will depend on the order processing time. Our warehouse team endeavors to process all orders as quickly as possible.

We aim to ship all orders within 1 to 2 business days of purchase from our warehouse in Santa Ana, California. During sale periods, please allow an additional 3 to 4 business days for your order to be dispatched due to higher than normal volumes of orders.

Once your order has been shipped by our dispatch team, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used and your location from our warehouse in Riverside, California.

Please note that delivery timeframes are in addition to processing times.

Express Shipping - USPS Priority

Please allow 2-3 business days to receive your order once shipped, pending on if you are located in metro or non-metro areas.

Standard Shipping - USPS Ground

Please allow 5-7 business days to receive your order once shipped, pending on if you are located in metro or non-metro areas.

Delivery Delays

We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network.

If you have any question about receiving your order, please contact our customer care team at hello@offblk.com.

No, we currently do not offer same day delivery. If you would like to receive your order as soon as possible, we recommend selecting the express shipping option at checkout.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible.

Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link.

Please allow up to 48 hours for updates to appear on the tracking page after the notification.

Please ensure your item/s are eligible to be returned and meet our conditions of return. Items must be returned in their original condition, with all original tags and hygiene stickers still attached within 14 days of the delivery date. Items purchased as ‘final sale’ cannot be returned. Read our full returns policy.

To return your item/s, please read our returns policy to check your item/s are eligible for a return. If your item/s meet the conditions of return, you can submit a returns request via our online returns portal.

Yes, OFFBLK will provide you a pre-paid printable return label via our online returns portal. Note that a $6.99 handling fee will be deducted from your refund.

Returns may take up to 3 to 5 business days from the date of delivery to be reviewed and processed by us. Once your return or refund has been processed, you will receive a notification via email.

If your returned item/s are eligible for a refund, please allow up to 7 to 10 business days from the date of delivery for the returned item/s to be reviewed and processed by us. Refunds will be processed via the original payment method used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to be reflected on your end. We recommend checking with your payment provider for more information on their current processing times.

We currently do not offer exchanges through our website, and instead encourage you to return a full-priced item for refund and place a new order for your desired item.

Sales items that are marked down and not purchased as ‘FINAL SALE’ can be returned for a refund.

Items marked as ‘FINAL SALE’ cannot be returned and are not eligible for refund, unless the items are deemed faulty.

Please see our full returns policy for more information.

Items purchased using a promotional discount code (including our first order welcome offer) are eligible to be returned for a refund equal to the returned item’s purchased value after the applied discount, unless the item was purchased as final sale.

We do not accept returns for items purchased through one of our retail partners. Please contact the retailer directly or visit their website for their full returns policy.

You do not need to be logged into a customer account to place an online order.

Unfortunately, adding an item to your cart does not mean it is reserved. If an item has sold out after it has been added to your cart, you will see a message at checkout about the item unavailability.

If you have missed out on an item and it is listed as ‘sold out’, you can sign up to receive an email notification when the item is back in stock. On the product page, simply select your desired size and click the ‘notify when available’ button to sign up.